Be at the Heart of Innovative Retail Technology!
Are you an experienced customer success manager ready to take on a role that cuts across diverse skill sets and places you at the forefront of cutting-edge retail technology? Are you passionate about growth, success, and client management? In that case, Sprii, Europe's leading Video Commerce and LiveShopping tech company, is looking for someone like you to become our new CustomerSuccess Manager.
Sprii isn't just another scaleup, we’re a beacon of innovation in the retail tech landscape. Our platform, crowned the 2023 E-commerce Tool of the Year, is at the vanguard of emerging retail technology, revolutionizing how shopping is experienced online. And with 1000+ customers in under three years, we are growing, fast!
Right now, we are looking for a customer success manager who can help our B2B clients get the most out of their B2B webshop through video commerce.
What You'll Do
- Drive Success: Drive clients’ B2B Video Commerce strategies to maximize Sprii’s value add and drive revenues for both Sprii and its clients.
This includes:
▹ Developing video commerce strategie
▹ Developing and executing change management processes
▹ Coordinating client onboarding projects (incl. client training)
▹ Account management of our existing B2B customer base
▹ Coordinating technical implementation of our software (no software or IT background required)
▹ Support for B2B customers
- Manage pipeline: Create and manage your own customer success pipeline in collaboration with sales colleagues and other stakeholders.
- Provide strategies: Work closely with Sprii's partners and internal team to continually develop onboarding & account management strategies.
- Collaborate: Work across the Sprii Team from Marketing, Success, Product, Integration and become an expert in Sprii technology and “best practices” of B2B Video Commerce.
- Deliver insights: Carry out sales forecasts and analysis and present your findings to the Sprii management team.
- Become a brand expert: Become an expert in B2B Video Commerce and lead Sprii partners to success.
Who We Are
- A trailblazer in retail tech: As the 2023 E-commerce Tool of the Year, we are at the forefront of retail technology, constantly innovating and evolving.
- Diversity at our core: Our team is a melting pot of nationalities, genders, and personalities, reflecting the global audience we serve.
- Passionate and progressive: We're driven by a passion for technology and a commitment to creating an inclusive, forward-thinking work environment.
We're Looking For
- Experienced go-getter: Proven track record in customer success management, account management, high-level support role, or similar role (min. 3 yrs.) with concrete results from within a fast-paced (software) startup environment.
- Relationship builder: Building and maintaining relationships with key stakeholders, including clients and partners, comes easy to you.
- Organized do’er: You work in a structured way, organized, following processes, and you have a proactive `let’s get things done´ mentality. You are able to keep overview, handling multiple projects simultaneously and have strong analytical skills.
- Education: relevant university master’s degree (kandidatgrad in Danish)
What we offer
- Sprii Culture: we have an open, inclusive, modern and international working culture withlimited hierarchical structure. No matter what role you are in, your opinionmatters and will be heard.
- Team activities: we offer a wide variety of activities both with your core team as well as the whole Sprii team. This can be spontaneous activities, Friday bars, summerand X-mas party.
- Personal development: this is a growth role with a clear growth plan. You will work closely with the main decision makers within Sprii and will be able to learn about managing, optimizing and scaling a software tech company and get insights into best practice sales, marketing and value growth tactics to propel your future career within the company.
- Salary & Benefits: for this key role we offer a significant remuneration package, for the right person, we believe has the potential to grow with our company. Also, a free laptop is included and the option for sponsored lunch.
The Role
Job level: Mid to Senior
Location: Aarhus, Denmark (hybrid work possible)
Status: Full-time
Language: Fluent in English and Danish (both verbal and written)
Start date: September / October2024
How To Apply
Are you ready to be apart of a company that's not just leading but redefining the retail techspace? Apply today and take your place in Sprii's story of innovation and success! When applying, please include:
- Contact details (incl. phone number)
- Resume
- Cover letter
- LinkedIn handle
Got questions?
For more info about the role, please feel free to contact the hiring manager:
Name: Joris Volmering
Position: Head of Business Development
Email: work@sprii.io
Phone: +45 3515 4033
Apply for this position
Perks &
Benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Carve out time for your kids, friends and personal passion projects.
Social gatherings and games; hang out with your colleagues to build lasting connections.
You know how you perform best. Work from your couch, your favorite cafe, or abroad.
Need a boost? We got your back with drinks, treats and healthy fruits and snacks.
Open
positions
Do you want to join our ambitious team? We're always on the look-out for talented and driven colleagues.
Work
at Sprii
Sprii powers immersive brand experiences through livestream shopping. Now is your chance to get on board, make your mark, and be part of the digital change. Let’s make history together.
