Frequently Asked Questions

Introduction to Live Shopping

Getting Started with Live Shopping

Sprii’s Features and Benefits

Marketing and Promotion

Introduction to Live Shopping

What is live shopping?

Live shopping is an online shopping experience that combines live video streaming with shopping. It involves real-time broadcasting where hosts showcase products, viewers can ask questions, and seamlessly make purchases directly in the live stream.

What are the benefits of live shopping?

Live shopping offers several advantages for businesses as it creates a sense of urgency and fear of missing out (FOMO) as well as enhances customer engagement and trust, leading to increased sales, faster customer growth, and stronger brand awareness and loyalty.

What products work for live shopping?

Products that benefit from demonstration, explanation, or those that evoke an emotional response work well. Beauty and skincare items, fashion apparel, electronics, home goods, and kitchen appliances are among the popular categories for live shopping, but we believe you can sell anything with live shopping.

What industries work for live shopping?

Live shopping has found success across multiple industries. Retail, fashion, beauty, electronics, hobbies, health, and pet products are some industries that have effectively utilized live shopping to engage customers and drive sales.

Does live shopping work for B2B?

Yes, live shopping also works for B2B. We see more and more B2B companies diving into the world of live shopping as it creates unique advantages for B2B companies who are looking for a more efficient and effective way to sell their products.

Getting Started with Live Shopping

How does live shopping work?

Live shopping involves live video broadcasting on platforms like Facebook, Instagram, or your website, that enable real-time product showcasing and audience interaction, allowing viewers to ask questions and buy products via the comment section.

How do I get started with live shopping?

Sign up with Sprii, select your plan, and link your Facebook and e-commerce platform. Some are hosting their first event within a few hours, while others work with us to craft their optimal live shopping strategy.

Which platforms can I use for live shopping?

Sprii empowers you to host live shopping events on Facebook, Instagram, and your website all at once - a feature available only on our award-winning platform. We strongly advise taking advantage of this by hosting events across all platforms to boost your reach.

How big does my business need to be?

Live shopping works for businesses of all sizes. While having a big social media following can be advantageous, it's not a necessity to benefit from live shopping. If your business doesn't have a substantial following, don't worry - live shopping remains a viable option for you. Reach out to us, and let’s discuss the best opportunities.

Is live shopping expensive?

Live shopping is very cost-effective compared to other marketing or sales activities. The primary investment revolves around the time commitment you dedicate to it. Our pricing packages are very affordable, and they align with your output which means we’re just as interested in your success as you are.

What equipment and expertise do I need to host live shopping events?

To get started, all you need is the Sprii platform, a smartphone, and possibly a ring light - all of which are simple and easily accessible tools that enable you to host live shopping events in a snap.

Do I need an online store to host live shopping events?

No, you don’t need an online store to host live shopping events. Through the built-in “Sprii Checkout,” your customers can conveniently make purchases using payment methods like PayPal, QuickPay, Onpay, MobilePay, and more. Your customers have the option to either have the item shipped or collect the product from your physical store.

How much time does it take to create a live shopping event?

Setting up your live shopping event can be done in minutes, depending on the amount of products you’ll be selling. You can quickly select the products you want to showcase using our webshop integrations and set their specific timings so all the work is done automatically.

How do I choose the right host for my live shopping events?

Try and look for a host within your organization or an influencer who has a deep understanding of your products and brand, or use multiple hosts for a more engaging experience. The hosts should respond to viewer questions, provide valuable product information, and enhance the overall experience.

Does Sprii provide training or resources to help me get started?

Yes! At Sprii, our dedicated support and success team is ready to assist you every step of the way. Additionally, you can explore our Knowledge Base for guides, or our website for articles, webinars, and customer success stories to help you master live shopping.

Sprii’s Features and Benefits

How is Sprii better than other live shopping platforms?

Sprii is the only live shopping platform in the world that lets you host live shopping events simultaneously on both social media and your website. Recognized for our innovation, we were awarded the: 'Best E-commerce Tool' and 'Best E-commerce Case' in 2023, underscoring our commitment to delivering exceptional live shopping solutions.

Can you provide examples of successful businesses using Sprii?

Yes, our website has a wide collection of customer success stories spanning various industries. These stories offer valuable insights into the challenges users face, the strategies they use to overcome them, and the results they achieve through live shopping.

What kind of support and assistance does Sprii provide?

We're committed to assisting you every step of the way. Our support team ensures thorough onboarding and analysis of your events, accelerating your progress. Additionally, we offer a variety of resources such as guides, webinars, and community meetings to equip you with the knowledge needed for success.

What features does Sprii offer to engage and interact with viewers?

From customized product overlays to fully automated messages, we have everything you need to boost engagement and interaction before, during, and after your show. Among our most impactful tools are our gamification features and live reminders.

How can I track the performance of my live shopping events?

Sprii comes with a personalized dashboard that gives you a quick and easy way to monitor and analyze all your live shopping data. With your dashboard, you’ll have comprehensive insights and control to improve your live shopping events.

Is it possible to customize my live shopping event?

Yes, we offer customizable graphic overlays for products and competitions, as well as start and end screens tailored to align with your brand's identity. This enables you to design these elements to deliver a fully branded customer experience.

Can I integrate Sprii with my existing website or E-commerce platform?

Yes, our platform integrates with the most recognized tools in the e-commerce industry, like WooCommerce, Shopify, and more! If we don't currently support an integration that aligns with your specific platform, reach out to us.

What payment methods are supported for transactions?

Sprii offers seamless integration with your existing online store, ensuring that your customers encounter the familiar check-out flow and payment options you currently utilize. For those without an online store, we integrate with QuickPay, Reepay, Epay, and much more, and if you desire an alternative solution, we're prepared to broaden our range of options to cater to your preferences.

Can I integrate Sprii with my existing inventory and product catalog?

Sprii seamlessly integrates with your E-commerce site, synchronizing with your inventory and product catalog automatically. This integration empowers you to effortlessly display specific products from your inventory during your live shopping events.

What pricing and subscription options are available for Sprii?

We offer three pricing packages: Basic, Business, and Enterprise. Additionally, for those interested in testing Sprii before committing, we offer a trial with limited features. This trial lets you test the platform and experience its functionalities firsthand.

Marketing and Promotion

Why does it make sense to sell on social media?

Amidst the millions of people actively engaging on social media each day, it stands as the prime location to captivate your customers’s attention. By using Sprii, you’re able to streamline the purchase process, making it easy and user-friendly for your customers to buy your products from anywhere in the world.

How can I promote and market my live shopping events?

We recommend promoting your live shopping event across multiple channels, including social media, emails, and your website. To support your marketing efforts, we've developed a 10-day promotion playbook that serves as a strategic guide to ensure your success.

Find answers to

your questions

Introduction to Live Shopping

Getting Started with Live Shopping

Sprii’s Features and Benefits

Marketing and Promotion

Introduction to Live Shopping

Getting Started with Live Shopping

Sprii’s Features and Benefits

Marketing and Promotion

Discover how Live Shopping  can 20X your conversions

Introduction to Live Shopping

Getting Started with Live Shopping

Sprii’s Features and Benefits

Marketing and Promotion

Introduction to Live Shopping

What is live shopping?

What are the benefits of live shopping?

What products work for live shopping?

What industries work for live shopping?

Does live shopping work for B2B?

Getting Started with Live Shopping

How does live shopping work?

How do I get started with live shopping?

Which platforms can I use for live shopping?

How big does my business need to be?

Is live shopping expensive?

What equipment and expertise do I need to host live shopping events?

Do I need an online store to host live shopping events?

How much time does it take to create a live shopping event?

How do I choose the right host for my live shopping events?

Does Sprii provide training or resources to help me get started?

Sprii’s Features and Benefits

How is Sprii better than other live shopping platforms?

Can you provide examples of successful businesses using Sprii?

What kind of support and assistance does Sprii provide?

What features does Sprii offer to engage and interact with viewers?

How can I track the performance of my live shopping events?

Is it possible to customize my live shopping event?

Can I integrate Sprii with my existing website or E-commerce platform?

What payment methods are supported for transactions?

Can I integrate Sprii with my existing inventory and product catalog?

What pricing and subscription options are available for Sprii?

Marketing and Promotion

Why does it make sense to sell on social media?

How can I promote and market my live shopping events?

Discover how Live Shopping can 20X your conversions

Discover how Live Shopping  can 20X your conversions