About this webinar

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E-commerce brands are battling rising return rates—and it's costing more than just revenue. In this exclusive expert talk, we’ll explore how forward-thinking brands are turning the tide by improving the shopping experience before purchase and returns management after.

Join Corey Morris, CMO at Sprii, along with returns expert, Julia Söderqvist, Founder & CEO at Returbo.io as they break down practical strategies that drive conversion, reduce returns, and build long-term customer loyalty.

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Who should attend

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This session is tailored for e-commerce leaders, customer experience professionals, and retail managers who are responsible for driving customer satisfaction, optimizing return processes, and improving profitability.

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What you'll learn

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• The Hidden Cost of Returns
  Understand why return rates are climbing and how they quietly erode your margins.
• Boost Confidence Before the Buy
  Learn how Live Shopping gives customers the information and confidence they need to buy right the first time.
• Smarter Returns, Happier Customers
  Discover how streamlined returns management can improve the post-purchase experience and save your team time and money.
• Actionable Tips
  Get expert recommendations for reducing returns and increasing loyalty—both before and after the sale.
• 2025 Trends to Watch
  Explore the latest shifts in shopper behavior and what they mean for the future of e-commerce.