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November 29, 2023

Record-Breaking Black Month Proves Power of Phygital E-commerce

Sprii's Black Month performance demonstrates the potential of a 'phygital' approach to E-commerce, with sales almost doubling compared to last year.

Record-Breaking Black Month Proves Power of Phygital E-commerce
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Wow! What an incredible month we’ve had leading up to Black Friday and Cyber Monday. In all, our customers have hosted over 1,500 live shopping events, sold more than 700,000 products, and, the icing on the cake – all this resulting in a staggering +€15 million in sales.

This year's performance demonstrates the potential of a 'phygital' approach to E-commerce, with sales almost doubling compared to last year.

Our customers’ success this past month proves the power of live shopping as an integral part of brands’ digital marketing mix. The +1,500 live shopping events hosted with Sprii gave customers an authentic way to discover and buy products from the comfort of their homes.

Brand representatives highlighted numerous products, paired items together, and replicated that engaging “in-store” retail experience digitally. Moreover, unlike traditional retail, viewers were able to purchase featured items with just a few clicks thanks to our integrated checkout.

With live shopping, customers can discover and buy products from anywhere.

The sales numbers speak volumes. More than 700,000 products sold in just one month- nearly double Black Month last year. Our customers' +€15 million in revenue from live events in November far surpasses typical performance. Put simply, live shopping has outperformed expectations across all metrics.

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At Sprii, we recognize retail has always been about experience, relationships, and emotion. The combination of physical store-like personality and seamless online purchasing allows brands to translate real-life affinity and passion into digital. This builds brand loyalty while providing 24/7 global availability.

Live shopping is no longer the future of E-commerce. It’s the now.  

We believe our numbers this last month are just the start. As more retailers implement these tactics, expect continued innovation bridging physical and online. Customers win with expanded options, richer experiences, and easier purchases.

Christian Vester, CEO and Co-Founder of Sprii

Sprii proves the immense potential, but the more than €15 million in sales we helped generate for our customers this month is only a preview of the sales growth live shopping can unlock.

The key takeaway is clear: live shopping is no longer the future of E-commerce. It’s the now.  

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The #1 Live Shopping master class is here
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Crush Black Friday with Live Shopping
Win the retail rush with this playbook packed with Live Shopping strategies
Whoa, Live shopping crushes E-commerce
Learn how they compareand discover the 12 key industry benchmarks.
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Christian Vester
Co-founder & CEO
Author
Christian Vester
Co-founder & CEO

Discover how Live Shopping
 can 20X your conversions

Experience Live Shopping with Sprii

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Sprii in Action

During a Live Shopping event, Sprii automatically replies to comments, creates orders for your customers, sends them a link to their basket, and handles payment and shipping.

5. Create hype & excitement during your events

The beauty of Live Shopping is that it can be used in so many ways. This is particularly valuable during Black Friday and Cyber Monday when businesses are looking to engage their viewers in as many ways as possible.

Here are 3 ways to create hype and get customers excited about your Black Friday events so you can achieve your revenue goals.

5. Create hype & excitement during your events

During Black Friday and Cyber Monday, potential customers often experience an intense pressure to participate in the shopping frenzy, driven by the fear that they will miss out on the best deals and discounts if they don't join in.

Live Shopping enables viewers to make purchases instantly while watching the stream, which can be especially effective during Black Friday and Cyber Monday when time-limited deals are available. This instant purchasing capability can drive sales during Live Shopping events.

With Live Shopping, consumers get the personal assistance of an in-store shopping experience and the convenience of being able to shop from the comfort of their own sofa or favorite coffee shop.

Viewers can get information from the retailer in real-time by asking questions directly in the Live Shopping event.

During a live show, viewers can ask questions and get answers in real-time. Even better, they can interact with each other and share their experiences with your products.

AspectTraditional E-Commerce JourneyLive Shopping Journey
Marketing ApproachHigh ad spend and several channels to attract shoppers to webshopLeveraging existing social media followers
NavigationRequires navigating through a static webshop to find products.Requires nothing more than watching a live video to discover new products.
Product PresentationProducts are presented through static images. Products are presented in a live video by engaging hosts.
Customer ExperienceFeels like a business transaction.Feels like a personal connection.
Engagement and InteractionLimited to static product descriptions, images, and occasional customer reviewsOffers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations
Customer ExperienceCustomers independently navigate the webshop and make purchase decisions without help.Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking.
Conversion RatesRelies on well-designed websites and optimized marketing funnels to convert visitors into buyers.Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events.
Customer Acquisition Cost (CAC)Higher CAC due to extensive marketing efforts across various channels.Typically lower CAC by leveraging social media followings and organic engagement during live events.
Return RatesHigher return rates due to customers not fully understanding the product before purchase.Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions.
Time to sellCan range from hours to weeks or even months. Often much quicker, ranging from minutes to hours.
Metric Traditional E-Commerce Live Shopping²
 Avg. Conversion Rate 2.5%³  Up to 60% (Sprii Data)
 Avg. View Time 54 seconds⁴ 20+ minutes (Sprii Data)
 Avg. Checkout Rate 45%⁵ 60% (Sprii Data)
 Avg. Return Rate 20-30%⁶ Under 10% (Sprii Data)
 Avg. Customer Acquisition Cost (CAC) +€50⁷ 0*
 Avg. Sales Cycle Hours, weeks, months Minutes