ARTICLES
2
min read time
September 21, 2023

Sprii Customer Spotlight - Black Friday Edition 2023

Maximize Black Friday sales with Marissa's live shopping insights on Sprii.

Sprii Customer Spotlight - Black Friday Edition 2023
Table of Contents

Learn from the best as Marissa takes you through live shopping powerhouses like POWER, Coolshop, and Hobbii when they are diving head-first into live shopping on the biggest day of the year!

Hobbii

Hobbii truly exceeded expectations during their Black Friday live shopping event, presenting a bunch of enticing products tailored for your creative home projects. They employed strategies such as irresistible discounts, entertaining games, and generous giveaways, all designed to captivate their audience and drive product sales. The outcome of their live shopping event culminated in:

  • +5,600 viewers
  • +6,000 comments

Coolshop

Coolshop pulled out all the stops for their Black Friday events, igniting a whirlwind of excitement with glitter bombs, confetti showers, and a special visit from the CEO. The result? A surge in positive vibes and some truly impressive statistics:

  • +8,800 views
  • +10,000 comments

POWER

POWER used every single page of the book to maximize their viewership and engagement. Their strategy included pre-event promotion and the inclusion of Danish celebrities, which significantly boosted their impact. In addition, they enticed their audience with captivating games, generous giveaways, and substantial product discounts, resulting in a remarkable revenue of 3,000,000 USD, and these impressive stats:

  • +90,000 views
  • +87,000 comments

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Sprii in Action

During a Live Shopping event, Sprii automatically replies to comments, creates orders for your customers, sends them a link to their basket, and handles payment and shipping.

5. Create hype & excitement during your events

The beauty of Live Shopping is that it can be used in so many ways. This is particularly valuable during Black Friday and Cyber Monday when businesses are looking to engage their viewers in as many ways as possible.

Here are 3 ways to create hype and get customers excited about your Black Friday events so you can achieve your revenue goals.

5. Create hype & excitement during your events

During Black Friday and Cyber Monday, potential customers often experience an intense pressure to participate in the shopping frenzy, driven by the fear that they will miss out on the best deals and discounts if they don't join in.

Live Shopping enables viewers to make purchases instantly while watching the stream, which can be especially effective during Black Friday and Cyber Monday when time-limited deals are available. This instant purchasing capability can drive sales during Live Shopping events.

With Live Shopping, consumers get the personal assistance of an in-store shopping experience and the convenience of being able to shop from the comfort of their own sofa or favorite coffee shop.

Viewers can get information from the retailer in real-time by asking questions directly in the Live Shopping event.

During a live show, viewers can ask questions and get answers in real-time. Even better, they can interact with each other and share their experiences with your products.

AspectTraditional E-Commerce JourneyLive Shopping Journey
Marketing ApproachHigh ad spend and several channels to attract shoppers to webshopLeveraging existing social media followers
NavigationRequires navigating through a static webshop to find products.Requires nothing more than watching a live video to discover new products.
Product PresentationProducts are presented through static images. Products are presented in a live video by engaging hosts.
Customer ExperienceFeels like a business transaction.Feels like a personal connection.
Engagement and InteractionLimited to static product descriptions, images, and occasional customer reviewsOffers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations
Customer ExperienceCustomers independently navigate the webshop and make purchase decisions without help.Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking.
Conversion RatesRelies on well-designed websites and optimized marketing funnels to convert visitors into buyers.Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events.
Customer Acquisition Cost (CAC)Higher CAC due to extensive marketing efforts across various channels.Typically lower CAC by leveraging social media followings and organic engagement during live events.
Return RatesHigher return rates due to customers not fully understanding the product before purchase.Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions.
Time to sellCan range from hours to weeks or even months. Often much quicker, ranging from minutes to hours.
Metric Traditional E-Commerce Live Shopping²
 Avg. Conversion Rate 2.5%³  Up to 60% (Sprii Data)
 Avg. View Time 54 seconds⁴ 20+ minutes (Sprii Data)
 Avg. Checkout Rate 45%⁵ 60% (Sprii Data)
 Avg. Return Rate 20-30%⁶ Under 10% (Sprii Data)
 Avg. Customer Acquisition Cost (CAC) +€50⁷ 0*
 Avg. Sales Cycle Hours, weeks, months Minutes