NEWS
5
min read time
October 27, 2023

Sprii Appoints Retail Veteran and Innovator, Steven Hubbard, as Non-Executive Director

Steven Hubbard, with 25 years in e-commerce, joins Sprii to lead live shopping strategies.

Sprii Appoints Retail Veteran and Innovator, Steven Hubbard, as Non-Executive Director
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Sprii, the leading live shopping platform, has appointed retail veteran Steven Hubbard as a Non-Executive Director.  

Hubbard brings over 25 years of experience leading E-commerce and live shopping initiatives for major retail brands.

In his role, Hubbard will advise Sprii on strategy, partnerships, and integrating live shopping into retailers’ E-commerce experiences. He will draw on his extensive expertise from spearheading live and social commerce programs at Ideal Shopping Direct and Sit up TV (Bid Up and Price-Drop).

Steven Hubbard said upon appointment:

“Live shopping represents the future of retail engagement. I'm thrilled to join Sprii, the pioneers in enabling seamless live shopping across social platforms. Together, we'll show retailers how live video and social integration can unlock new levels of customer experience, trust and sales.”

Christian Vester, CEO and Co-founder of Sprii also commented:

“Steven brings unmatched experience to guide retailers into this new era of live shopping. I’ve no doubt that his vast knowledge and leadership will help accelerate retailer adoption of our platform and reinforce our position as leaders in Live Shopping.”.

Hubbard has led digital commerce and multi-channel initiatives for major brands worldwide including Next, Debenhams and Arcadia Group.  

He began his retail career 25 years ago and is considered an innovator in using technology to transform retail engagement.

Steven Hubbard Bio

Hubbard has over 20 years of experience spearheading E-commerce and live shopping for leading retailers. He served as Managing Director of Ideal Shopping Direct, where he pivoted the TV shopping channel into an omni-channel E-commerce marketplace. Hubbard also founded and led BidUpTV, one of Europe's first live shopping channels, which sold for £194 million.  

With experience across markets worldwide, Hubbard is considered a pioneer in using technology and content innovation to deepen retail customer engagement. His guidance helps retailers develop world-class social commerce and live shopping capabilities.

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Whoa, Live shopping crushes E-commerce
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Sprii in Action

During a Live Shopping event, Sprii automatically replies to comments, creates orders for your customers, sends them a link to their basket, and handles payment and shipping.

5. Create hype & excitement during your events

The beauty of Live Shopping is that it can be used in so many ways. This is particularly valuable during Black Friday and Cyber Monday when businesses are looking to engage their viewers in as many ways as possible.

Here are 3 ways to create hype and get customers excited about your Black Friday events so you can achieve your revenue goals.

5. Create hype & excitement during your events

During Black Friday and Cyber Monday, potential customers often experience an intense pressure to participate in the shopping frenzy, driven by the fear that they will miss out on the best deals and discounts if they don't join in.

Live Shopping enables viewers to make purchases instantly while watching the stream, which can be especially effective during Black Friday and Cyber Monday when time-limited deals are available. This instant purchasing capability can drive sales during Live Shopping events.

With Live Shopping, consumers get the personal assistance of an in-store shopping experience and the convenience of being able to shop from the comfort of their own sofa or favorite coffee shop.

Viewers can get information from the retailer in real-time by asking questions directly in the Live Shopping event.

During a live show, viewers can ask questions and get answers in real-time. Even better, they can interact with each other and share their experiences with your products.

AspectTraditional E-Commerce JourneyLive Shopping Journey
Marketing ApproachHigh ad spend and several channels to attract shoppers to webshopLeveraging existing social media followers
NavigationRequires navigating through a static webshop to find products.Requires nothing more than watching a live video to discover new products.
Product PresentationProducts are presented through static images. Products are presented in a live video by engaging hosts.
Customer ExperienceFeels like a business transaction.Feels like a personal connection.
Engagement and InteractionLimited to static product descriptions, images, and occasional customer reviewsOffers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations
Customer ExperienceCustomers independently navigate the webshop and make purchase decisions without help.Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking.
Conversion RatesRelies on well-designed websites and optimized marketing funnels to convert visitors into buyers.Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events.
Customer Acquisition Cost (CAC)Higher CAC due to extensive marketing efforts across various channels.Typically lower CAC by leveraging social media followings and organic engagement during live events.
Return RatesHigher return rates due to customers not fully understanding the product before purchase.Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions.
Time to sellCan range from hours to weeks or even months. Often much quicker, ranging from minutes to hours.
Metric Traditional E-Commerce Live Shopping²
 Avg. Conversion Rate 2.5%³  Up to 60% (Sprii Data)
 Avg. View Time 54 seconds⁴ 20+ minutes (Sprii Data)
 Avg. Checkout Rate 45%⁵ 60% (Sprii Data)
 Avg. Return Rate 20-30%⁶ Under 10% (Sprii Data)
 Avg. Customer Acquisition Cost (CAC) +€50⁷ 0*
 Avg. Sales Cycle Hours, weeks, months Minutes