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5
min read time
September 11, 2024

3 Live Shopping Customer Stories for Black Friday Strategy

3 Live Shopping Customer Stories for your Black Friday Strategy

As the retail high season looms, it’s time for e-commerce, sales, and marketing leaders to sharpen their strategies. Competition for consumer attention is fierce, but some brands are cutting through the noise in a big way. How? By leveraging the power of Live Shopping.

3 Live Shopping Customer Stories for Black Friday Strategy
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As the retail high season looms, it’s time for e-commerce, sales, and marketing leaders to sharpen their strategies. Competition for consumer attention is fierce, but some brands are cutting through the noise in a big way. How? By leveraging the power of Live Shopping.

At Sprii, we've seen firsthand how Live Shopping is transforming retail, and we're excited to share three customer stories from last year’s Black Month. These brands didn’t just stand out—they delivered engaging, interactive shopping experiences that drove significant results. 

Here’s how they did it.

Images from Ecooking's Black Friday Live Shopping event in 2023

#1 Ecooking: Hooking Audiences with Engaging Beauty Demos

Ecooking, a beloved beauty and skincare brand, ran a dynamic Live Shopping event on Black Friday. The show lasted over an hour and a half, featuring product demos, tutorials, interactive viewer polls, giveaways, and more. 

The result? Ecooking not only kept their audience glued to the screen but also generated over 

  • 9,000 views 
  • Nearly 50,000 comments
  • All during one Black Friday event

Their secret? Creating an engaging, value-packed show that felt less like a sales pitch and more like a fun, informative experience. This level of interaction is key to building a loyal customer base—something every retailer should keep top of mind this season.

Watch Ecooking's Black Friday Live Shopping show 2023

Images from Elgiganten's Black Friday Live Shopping event in 2023

#2 Elgiganten: Merging Entertainment and Shopping for Maximum Impact

Elgiganten, a part the UK-based electronics giant Currys, brought their A-game during Black Friday. Their Live Shopping event wasn't just about great deals—it was entertainment-driven, featuring a popular food influencer who whipped up culinary magic while showcasing kitchen and home appliances.

The show struck a chord with viewers, amassing:

  • 24,000 viewers 
  • 27,000 comments
  • All during one Black Friday event

This blend of entertainment and commerce, or “shoppertainment,” proved that Live Shopping can be more than a transactional experience—it’s a way to connect with customers on a deeper level, making them feel part of the action.

Watch Elgiganten's Black Friday Live Shopping show 2023

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Images from Woden's Black Friday Live Shopping event in 2023

#3 Woden: Aligning Brand Values with Green Tuesday

Sustainability is more than a buzzword—it's a core value for many modern consumers. The Scandinavian sneaker brand Woden tapped into this sentiment with their unique “Green Tuesday” Live Shopping event. 

For every purchase made during the show, Woden pledged to plant more trees, aligning their sales strategy with a meaningful cause.

This approach resonated strongly with their eco-conscious audience, proving that Live Shopping can be a platform to showcase not only products but also brand values. The result? A win for both sales and sustainability.

These three brands are prime examples of how Live Shopping can transform the retail experience, turning passive viewers into engaged participants. 

Last Black Month, over 1,500 Live Shopping events ran on our platform, driving substantial sales for our customers. And this year, the opportunity is even bigger.

Watch Woden's Black Friday Live Shopping show 2023

{{black-friday}}

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The #1 Live Shopping master class is here
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Crush Black Friday with Live Shopping
Win the retail rush with this playbook packed with Live Shopping strategies
Whoa, Live shopping crushes E-commerce
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Christian Vester
Co-founder and CEO
Author
Christian Vester
Co-founder and CEO

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 can 20X your conversions

Experience Live Shopping with Sprii

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Sprii in Action

During a Live Shopping event, Sprii automatically replies to comments, creates orders for your customers, sends them a link to their basket, and handles payment and shipping.

5. Create hype & excitement during your events

The beauty of Live Shopping is that it can be used in so many ways. This is particularly valuable during Black Friday and Cyber Monday when businesses are looking to engage their viewers in as many ways as possible.

Here are 3 ways to create hype and get customers excited about your Black Friday events so you can achieve your revenue goals.

5. Create hype & excitement during your events

During Black Friday and Cyber Monday, potential customers often experience an intense pressure to participate in the shopping frenzy, driven by the fear that they will miss out on the best deals and discounts if they don't join in.

Live Shopping enables viewers to make purchases instantly while watching the stream, which can be especially effective during Black Friday and Cyber Monday when time-limited deals are available. This instant purchasing capability can drive sales during Live Shopping events.

With Live Shopping, consumers get the personal assistance of an in-store shopping experience and the convenience of being able to shop from the comfort of their own sofa or favorite coffee shop.

Viewers can get information from the retailer in real-time by asking questions directly in the Live Shopping event.

During a live show, viewers can ask questions and get answers in real-time. Even better, they can interact with each other and share their experiences with your products.

AspectTraditional E-Commerce JourneyLive Shopping Journey
Marketing ApproachHigh ad spend and several channels to attract shoppers to webshopLeveraging existing social media followers
NavigationRequires navigating through a static webshop to find products.Requires nothing more than watching a live video to discover new products.
Product PresentationProducts are presented through static images. Products are presented in a live video by engaging hosts.
Customer ExperienceFeels like a business transaction.Feels like a personal connection.
Engagement and InteractionLimited to static product descriptions, images, and occasional customer reviewsOffers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations
Customer ExperienceCustomers independently navigate the webshop and make purchase decisions without help.Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking.
Conversion RatesRelies on well-designed websites and optimized marketing funnels to convert visitors into buyers.Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events.
Customer Acquisition Cost (CAC)Higher CAC due to extensive marketing efforts across various channels.Typically lower CAC by leveraging social media followings and organic engagement during live events.
Return RatesHigher return rates due to customers not fully understanding the product before purchase.Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions.
Time to sellCan range from hours to weeks or even months. Often much quicker, ranging from minutes to hours.
Metric Traditional E-Commerce Live Shopping²
 Avg. Conversion Rate 2.5%³  Up to 60% (Sprii Data)
 Avg. View Time 54 seconds⁴ 20+ minutes (Sprii Data)
 Avg. Checkout Rate 45%⁵ 60% (Sprii Data)
 Avg. Return Rate 20-30%⁶ Under 10% (Sprii Data)
 Avg. Customer Acquisition Cost (CAC) +€50⁷ 0*
 Avg. Sales Cycle Hours, weeks, months Minutes