Aspect | Traditional E-Commerce Journey | Live Shopping Journey |
Marketing Approach | High ad spend and several channels to attract shoppers to webshop | Leveraging existing social media followers |
Navigation | Requires navigating through a static webshop to find products. | Requires nothing more than watching a live video to discover new products. |
Product Presentation | Products are presented through static images. | Products are presented in a live video by engaging hosts. |
Customer Experience | Feels like a business transaction. | Feels like a personal connection. |
Engagement and Interaction | Limited to static product descriptions, images, and occasional customer reviews | Offers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations |
Customer Experience | Customers independently navigate the webshop and make purchase decisions without help. | Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking. |
Conversion Rates | Relies on well-designed websites and optimized marketing funnels to convert visitors into buyers. | Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events. |
Customer Acquisition Cost (CAC) | Higher CAC due to extensive marketing efforts across various channels. | Typically lower CAC by leveraging social media followings and organic engagement during live events. |
Return Rates | Higher return rates due to customers not fully understanding the product before purchase. | Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions. |
Time to sell | Can range from hours to weeks or even months. | Often much quicker, ranging from minutes to hours. |