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min read time
November 7, 2024

Lekekassen’s Million-Kroner Success with Live Shopping: A New Era for Norwegian Retail

Lekekassen’s Million-Kroner Success with Live Shopping: A New Era for Norwegian Retail

Can toys really sell for millions within an hour? With the right strategy, Norway’s largest toy retailer, Lekekassen, proved that it’s possible.

Lekekassen’s Million-Kroner Success with Live Shopping: A New Era for Norwegian Retail
Table of Contents

In a highly successful collaboration with Sprii, Lekekassen’s one-hour Live Shopping event achieved a staggering volume in sales, proving just how powerful Live Shopping can be. Let’s break down what made this event a major success and how Lekekassen kept thousands of viewers captivated.

Engaging Viewers with Iconic Giveaways

A crucial part of Lekekassen’s strategy was to tap into LEGO's universal appeal by offering viewers the chance to win a legendary LEGO "Star Wars" spaceship set. To enter, viewers simply needed to comment “LEGO LIVE,” spurring thousands of comments that amplified the stream’s reach across social media platforms. As comments flooded in, the algorithm picked up on the engagement, showing the live to even more users. This tactic created a ripple effect, much like throwing a pebble into a pond, generating greater exposure and engagement for the brand.

‍Building Engagement with Interactive Content

One of the challenges of Live Shopping is keeping viewers engaged. Lekekassen met this head-on by staying true to their brand and inviting a LEGO expert to build creations live on air. Viewers were invited to participate in deciding what the expert would build next, voting through live polls on whether he should create animals, airplanes, or other fun figures. This interactive element kept the audience involved, creating an atmosphere of anticipation and enjoyment that led to longer viewing times—and more opportunities for shopping.

How Sprii powered this successful show

As the platform behind Lekekassen’s Live Shopping event, Sprii enabled seamless interaction between the brand and its audience. With Sprii's Live Shopping technology, Lekekassen could engage with viewers in real-time, showcase product details, and make it easy for viewers to make purchases on the spot. Christian Vester, CEO and co-founder of Sprii, noted the importance of providing Norwegian retailers with this technology, saying, “Sharing expertise through Live Shopping creates better customer experiences.”

Sprii has helped many brands tap into this new format, with companies like Power and Kid also experiencing success with the platform. Since its inception during the pandemic (then under the name ELISA), Sprii has grown exponentially and now generates over NOK 2.5 billion annually.

‍Takeaways from a Winning Strategy

Lekekassen’s success highlights how Live Shopping can be more than a sales tool; it’s an opportunity to connect with audiences on a deeper level. By making the experience fun, memorable, and interactive, Lekekassen didn’t just build loyalty—they also drove significant sales. Ida Svenningsen Eide, CMO of Lekekassen, emphasized the importance of showing the human side of the brand: “We want to meet customers at eye level and show who we are as people—even though we're an online store. Live Shopping allows us to do that.”

The Results Speak for Themselves

With over 8,000 viewers tuning in and sales reaching impressive figures, this live event stands as a testament to the potential of Live Shopping. It underscores how combining beloved brands, engaging content, and the right technology can lead to breakthrough results. According to Johny Larsen, Nordic sales manager at Sprii, “Lekekassen is among the most legendary Scandinavian toy brands. We’re proud they chose our technology to engage their customers, and it’s rewarding to make a difference.”

For Lekekassen and Sprii, this collaboration represents a new chapter in the evolution of E-commerce in Norway. As Live Shopping continues to grow, brands looking to connect with their audiences in meaningful ways may find inspiration in Lekekassen’s approach.

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Neha Mirchandani
Content Marketing Manager
Author
Neha Mirchandani
Content Marketing Manager

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Sprii in Action

During a Live Shopping event, Sprii automatically replies to comments, creates orders for your customers, sends them a link to their basket, and handles payment and shipping.

5. Create hype & excitement during your events

The beauty of Live Shopping is that it can be used in so many ways. This is particularly valuable during Black Friday and Cyber Monday when businesses are looking to engage their viewers in as many ways as possible.

Here are 3 ways to create hype and get customers excited about your Black Friday events so you can achieve your revenue goals.

5. Create hype & excitement during your events

During Black Friday and Cyber Monday, potential customers often experience an intense pressure to participate in the shopping frenzy, driven by the fear that they will miss out on the best deals and discounts if they don't join in.

Live Shopping enables viewers to make purchases instantly while watching the stream, which can be especially effective during Black Friday and Cyber Monday when time-limited deals are available. This instant purchasing capability can drive sales during Live Shopping events.

With Live Shopping, consumers get the personal assistance of an in-store shopping experience and the convenience of being able to shop from the comfort of their own sofa or favorite coffee shop.

Viewers can get information from the retailer in real-time by asking questions directly in the Live Shopping event.

During a live show, viewers can ask questions and get answers in real-time. Even better, they can interact with each other and share their experiences with your products.

AspectTraditional E-Commerce JourneyLive Shopping Journey
Marketing ApproachHigh ad spend and several channels to attract shoppers to webshopLeveraging existing social media followers
NavigationRequires navigating through a static webshop to find products.Requires nothing more than watching a live video to discover new products.
Product PresentationProducts are presented through static images. Products are presented in a live video by engaging hosts.
Customer ExperienceFeels like a business transaction.Feels like a personal connection.
Engagement and InteractionLimited to static product descriptions, images, and occasional customer reviewsOffers real-time interaction between hosts and viewers, allowing for immediate Q&A, live demonstrations, and personalized recommendations
Customer ExperienceCustomers independently navigate the webshop and make purchase decisions without help.Customers are guided through products, receive helpful information, and can ask questions as well as see what others are writing and asking.
Conversion RatesRelies on well-designed websites and optimized marketing funnels to convert visitors into buyers.Often achieves higher conversion rates due to the sense of urgency and interactive nature of live events.
Customer Acquisition Cost (CAC)Higher CAC due to extensive marketing efforts across various channels.Typically lower CAC by leveraging social media followings and organic engagement during live events.
Return RatesHigher return rates due to customers not fully understanding the product before purchase.Lower return rates as live demonstrations provide a clearer understanding of the product, leading to more informed purchasing decisions.
Time to sellCan range from hours to weeks or even months. Often much quicker, ranging from minutes to hours.
Metric Traditional E-Commerce Live Shopping²
 Avg. Conversion Rate 2.5%³  Up to 60% (Sprii Data)
 Avg. View Time 54 seconds⁴ 20+ minutes (Sprii Data)
 Avg. Checkout Rate 45%⁵ 60% (Sprii Data)
 Avg. Return Rate 20-30%⁶ Under 10% (Sprii Data)
 Avg. Customer Acquisition Cost (CAC) +€50⁷ 0*
 Avg. Sales Cycle Hours, weeks, months Minutes