Coolshop wanted authentic and personal interactions with their customers
Coolshop was one of the live shopping first-movers in Scandinavia, and they were quick to realise that this channel could benefit many other industries than just fashion. It is safe to say that they proved their point, as it instantly became a huge success.
From the get-go, Coolshop was amazed with all the possibilities live shopping gave them. For Coolshop, live shopping was a unique way of engaging with customers. They wanted to be authentic and communicate directly with their customers in a personal manner, and live shopping was the only channel where this was truly possible. The high level of personal interaction was important to Coolshop as they were able to use humour and personality to strengthen their brand in general and gain more exposure on social media.
Now, Coolshop hosts live events focused on all product categories from beauty products to game consoles, and they host large event on occasions such as Black Friday and Christmas.
Thanks to Sprii, Coolshop’s live sales are automated and efficient
To keep up with all comments and orders from each live show, Coolshop partnered up with Sprii to automate all processes. Sprii handles all Coolshop’s enquiries, responds to customers in real time, sends purchase links and other relevant links to Coolshop’s online store, and manages all parts of the live sale entirely automatically – even when the pressure is high.
Generally, setting up a live show with Sprii is extremely easy and Coolshop can go live at any time using just a smartphone. The ability to be spontaneous and host authentic live shows without having to plan the event for days is very important to Coolshop. It allows Coolshop to go live at an instant when the moment is right.
However, Coolshop is also hosting large live shopping events in collaboration with selected vendors – such as the live show held in collaboration with LEGO. These types of events require a professional setup with high quality image and sound and for this, Coolshop works with Sprii's trusted partner Let’s Go Live. They take care of the technical setup on location and create engaging overlays on the live video.
196,000+ euros in basket value in one single live show
Since Facebook’s algorithm favours video content with high engagement, Coolshop reaches many new, potential customers with live sales. The direct interactions allow Coolshop to strengthen their brand and build close relations – without having any physical stores. Coolshop also doubles the number of visitors on their online store during and after each live show.
The stats are mind-blowing. One of Coolshop’s recent live shows had 22,000 views and another live show received 12,000 comments. During Coolshop’s series of Black Friday shows, they reached 500,000+ people and Sprii sent out 100,000+ unique links to the viewers. Coolshop has even experienced that viewers added products to cart worth more than 196,000 euros in just one live sale.
And the best part is that Coolshop has achieved all these results without spending any money on promoting their live shows.