Cumbersome Facebook sales turn into automated success
Before creating the webshop, Pluspige tried to sell some of their clothes on Facebook, but it was a huge hassle because the communication had to go back and forth with questions about colour, size, contact info, etc. Therefore, they realised that they needed a webshop, which quickly took off.
However, after a short time the joy was put to an end when all physical shops had to close in response to COVID-19. Pluspige therefore tried to sell on Facebook again, but it was very demanding.
Through an acquaintance, the got in touch with Sprii, which was also in the early stages of its live sales adventure. A good chat was the start of a close collaboration that has lasted. Since then, Pluspige has helped shape Sprii and provided input on the software and live sales format.
Automated order management, integrated shipping, and beautiful overlays
In particular, the administrative burden has been eased because Pluspige initially had to handle orders from live sales manually. With Sprii, they have made things work by linking the shipping and management systems, making order management easier and more automated.
With the success of live sales, Pluspige realised that the format needed to be just as prominent as their other channels. Therefore, they have allocated separate marketing resources to the live sales channel and put in place a marketing plan, just as they do for their physical shop and webshop.
From the technical setup with integration to software, camera and overlays to the marketing of the events with campaigns and edited videos.
Live sales bring in 282,000 EUR in a single month
In 2020, the Pluspige team had never tried live sales but already in 2021, they had a turnover of 1,610,000 EUR on live sales alone. In 2022, their turnover from live sales increased to an impressive 2,956,000 EUR, and in March 2022 alone, Pluspige had a turnover of 282,000 EUR from live sales.
Today, Pluspige has live shows several times a week in different formats – everything from larger live shows with a lot of effort behind and a high tempo to mini shows from the physical shop. With nice touches like overlays, the 30,000 viewers who stop by Pluspige’s live shows are kept coming back time and time again. When Pluspige invests time and money in elements like these, it automatically becomes a bigger part of their sales and marketing strategy, giving them better results in the long run.
But what can live sales create that other marketing and sales channels can’t? At Pluspige, it’s the loyalty bond with their customers that can be particularly difficult in a webshop. With live sales, they have been able to take the loyalty bond they have in their physical shop and take it online.
It has paid off to see live sales as part of their sales and marketing strategy. On a typical live show, they get around 1,000 orders, while viewer numbers throughout the show averages at 1,400, and around 30,000 viewers stop by in total. At the same time, the live sales will be a way to link the webshop with the physical shop and generate more traffic in both places.